Anthropic bans orgs without warning
Comments
mdrzn
codingdave
> you have to ask yourself if this is a platform you can entrust your daily workflows to as a business.
No, it isn't. No LLM platform ever will be. No platform or vendor of any kind ever will be, if we are being honest. One cannot set up a business where another company becomes critical to your operations. You can certainly use platforms and vendors in your day-to-day operations, but you always need a backup / business continuity plan because you never know when a vendor will flake out on you, for any variety of reasons.
It seems like many startups learn this lesson painfully, and most people who have been around the block a few times know it well. So I'm not certain why people are disregarding it when it comes to LLMs.
marmot1101
That's why I internally push to use Bedrock. If AWS flakes or bans the company account I've got bigger problems. Putting more eggs in the same basket is a counterintuitive solution to the problem of someone else holding my fate in their hands, but at least it's a platform that's been around > 5 years.
muzani
+1. Companies like AWS are not known for this kind of treatment. Even Google does this. The norm seems to be to randomly ban and ignore emails. It's a whitelist to build customer trust, not a blacklist of bad companies
alpinisme
Sure. And we aren’t only using Claude. Nor is it essential to our operations. But it’s a tool we used widely and it’s gone (for the moment), and in a way that is untypical of most “vendor did unexpected thing that hurt our workflow” stories.
mh-
> One cannot set up a business where another company becomes critical to your operations.
This describes a large percentage of successful businesses that exist today. Not even just in tech.
codingdave
Doubtful. Do they use vendors? Sure. Perhaps even in critical functions. But that is not the same thing as a specific vendor being critical. There is almost always a business continuity plan, and frequently you'll find a full risk management plan with documented risks and mitigations. How far they take those planning efforts varies greatly, but I've never seen a medium or larger business that doesn't have at least some basic risk mitigations in place.
tacostakohashi
This is true, although different companies manage their vendor exposure with varying levels of effectiveness.
Often, it's ideal to use several / all of the vendors for each thing, and play them off against each other. e.g., have some of your database stuff on oracle, some on mssql, or some cloud stuff on aws and some on azure, make your apps portable, and tell them both that you'll switch to the other unless you get a good deal, with that being a plausible threat because you're already using the other one and know how to make your stuff work on both, and occasionally rotate apps between vendors, or change the mix from 50/50 to 60/40 just to show you can.
Of course, the vendors will be trying to work against this and will want to do some supposedly amazing deal if you go exclusively with them for everything... which might be attractive in the short term, but opens the client up to getting screwed in the long term once they fall into all the lock-in traps and lose the very _ability_ to switch vendors.
inquisitive-me
New attack vector just start asking chat bots questions that violate TOS and get the whole company banned.
NikolaosC
Brutal. The silence is the worst part you can't fix what nobody will explain. Hope someone at Anthropic sees this and actually responds.
tacostakohashi
So, what's new? I guess it used to be Paypal, then Google, and now it's Anthropic are randomly banning their customers.
For a multi-billion dollar megacorp, dealing/fixing things for individual customers is in the too-hard basket.
alpinisme
Correction: my old number of 70 users was outdated. We actually have 110
muzani
It takes 3 weeks to get past the AI customer service bot, assuming you ever do. Good luck.
Same, just had a Max ($200) account that I had for the last 10 months banned without explanation, which is weird since all I use it for is to code landing pages and write emails.