Proton Global Outage
Comments
cmg
ghastmaster
I am curious how you found that URL? There is no link to it on their general status page.
ghastmaster
Found it. Click on "Global Outage" In the orange top bar. Hard to find when there are three different colors for hyperlinks on one page.
jshandling
Why does a cooling failure in one datacenter brick the entire ecosystem? Reliability 101 to have redundancy here I'd think...
jshandling
> We are currently in the process of shifting traffic to our backups sites
Manually?!
Geof25
I guess multiple datacenter hosting and automatic switch over should be the resulting solution of this incident
hexagonsun
click the words "global outage" on the main status page
cyberpunk
I have to admit, this one has pissed me right off. I build systems that survive datacentre failures all the fucking time, it's inexcusable that a single site going dark removes access to something I pay like 200 euro a year for.
jshandling
guess it's the same ol' reliability doesn't get prioritized until something like this happens story
abnercoimbre
Back online for me ~2 hours later. Jesus.
Jenk
Just for anecdata: I'm using simplelogin to alias my emails and I can see there is a 20ish minute window between when Simplelogin receives an email, to when it finally shows up in my Proton inbox. Normally it's an inconsequential delay.
Not sure if that indicates how much of a backlog of emails Proton has because of this outage, or if the DR infra is just that much slower?
abnercoimbre
I can't access anything right now. Blocked from my files in Proton Drive. No emails. Nothing. Can't work at all.
abnercoimbre
UPDATE: "We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites."
alexamelvin
Interesting, we just had a major outage with NameCheap by cause of cooling failures. Hmmmm... make you think.
gradstudent
How is it the browser extension doesn't have a local cache? It seems like basic functionality. I'm having to copy passwords by hand from the mobile app, which does have a local cache.
Anyway, it's a good reminder: self-host all the things!
bsoles
Mine does. I am able to login to the browser extension with my password and see all my passwords. I think there was a setting to enable local caching somewhere.
DavideNL
It does have a local cache. It's a setting by the way called "Pass offline mode - enabled."
And it's enabled by default.
lillesvin
Last thing I saw before my Proton Mail stopped responding was the "how are we doing?" survey modal, which I dismissed because I just wanted to get to my email.
Hope it's nothing too bad.
windward
> Proton Pass
>> Browser Extensions: Major Outage
A nice reminder to keep passwords offline.
lillesvin
Don't they keep a local copy like Bitwarden does?
DavideNL
They do.
In the web browser extension it's a setting called "Pass offline mode", and it's enabled by default.
windward
who knows? https://i.imgur.com/PwobLhW.png
(IDK if there's a more accessible alternative to imgur now)
thoughtpalette
Mobile app seems to work, browser app doesn't seem to work at all.
AndrewKemendo
I’m paying for Proton enterprise and it is not demonstrating any value over the major providers as of late.
didacusc
Still down
colordrops
Just as I was trying to get a 2fa email for a time-critical payment...
https://status.proton.me/incidents/kzklhrdg6hxp for this particular incident.